Expertise Utilisation Rate
The share of a senior expert's week spent on judgement work, not processing. Most mid-market firms run at 30–60%. AI-Native firms reach 85–90%
The share of a senior expert's week spent on judgement work, not processing. Most mid-market firms run at 30–60%. AI-Native firms reach 85–90%
Measure it
We map every role's week and split each task into judgement or processing. The result is your EUR: the share of expert time actually spent on expertise.
Measure it
We map every role's week and split each task into judgement or processing. The result is your EUR: the share of expert time actually spent on expertise.
Find the gap
Most mid-market firms sit at 30–60%. The missing hours are processing — data entry, reconciliation, chasing information — that never needed an expert.
Find the gap
Most mid-market firms sit at 30–60%. The missing hours are processing — data entry, reconciliation, chasing information — that never needed an expert.
Make the shift
We move the processing to AI and redesign the workflow. Experts return to judgement work, and EUR climbs toward 85–90%, without adding headcount.
Make the shift
We move the processing to AI and redesign the workflow. Experts return to judgement work, and EUR climbs toward 85–90%, without adding headcount.